Frequently Asked Questions

1.“I can’t log into my account”
  a) Please visit the “Forgot Password” page by clicking on this link: Reset Password
  b) Enter your email address all lower case
  c) If your email address is valid, you will be emailed a link to reset your password.
2.“When I enter my email address I receive an error that says ‘this user does not exist’”
  Ensure you are entering the correct email address all lower case as this is case sensitive.
3.“What is the recommended web browser to use?”
  We recommend using one of the following browsers Google Chrome, Microsoft Edge, or Firefox.
4.“What type of internet connection will I need for the exam?”
A speed of at least 10 Mbps is recommended. You may want to test your internet speed before the exam. You can do so by using one of the following tests:

A speed lower than 10 Mbps will not ensure optimal performance during the exam. You are recommended to find a better internet connection prior to beginning your exam.
5.“Can I leave my assessment and come back to it later?”
No. Your exam will be submitted 35 minutes after the moment you start, so you must ensure you are allocating enough time to be able to complete the exam in one sitting.
6.“When can I take the exam?”
  From the moment you start the exam, you have a maximum of 35 minutes to complete it.
7.“Is there a tutorial I can take?”
Yes. You have access to an exam interface tutorial. We highly recommend that you take the exam tutorial before the exam, so you can become familiar with the exam interface.
You can access the tutorial as many times as you wish.
8.“Who can I contact if I need assistance before or during the exam?”
If you have any questions prior to the exam, kindly contact us via email YAS Support Team.

For technical support and assistance on exam day, please email YAS Support Team or contact Yardstick by phone; 1(888) 900-0005 (Option 1).
9.“Where can I find instructions on how to navigate the online exam?”
We highly recommend that you take the exam tutorial before the exam (see the question #7). The tutorial will ensure that you become familiar with the exam interface.

Please find below a summary of the navigation features that the tutorial will familiarize you with:

Skip questions by clicking on “Go to next question” button:

Bookmark questions by clicking the "Bookmark / Ribbon" icon in the top toolbar on the computer screen:

Retrieve unanswered or bookmarked questions by selecting one of the following buttons in the top toolbar on the computer screen:

Provide any comments or feedback via the "Online Notes" field - click the "Clipboard" icon in the top toolbar:

Review and change your responses until you have clicked the "Submit exam" button at the end of the examination:

10.“How can I enlarge the font of the exam questions”?
You can click on this icon to enlarge the font . Alternatively, you can change your browser settings.
When you are ready to submit the exam, make sure that you click the “Submit exam” button at the end of the exam before the time expires.

If you do not click the “Submit exam” button before the time expires, your exam will be automatically submitted and the unanswered questions will have an impact on the total score. 

Please note that once you have clicked the “Submit exam” button at the end of the examination, you will not be able to change your responses. 

If you have any additional  questions or concerns before the exam, please contact us at the following email address YAS Support Team.